Last updated: March 2026
At Astrivya, we are committed to providing our users with an exceptional cognitive workspace experience. We understand that plans change and that you may need to request a refund or cancel your subscription. This Refund Policy outlines your rights and our obligations regarding refunds and cancellations.
If you are not completely satisfied with our service, you are eligible for a full, 100% refund within the first 30 days of your initial subscription or team pilot. No questions asked.
For team pilot programs (e.g., $500 for 5 seats), if at the end of the 30-day pilot your team is not actively using the platform (or is dissatisfied for any reason), we will issue a full refund upon request.
Monthly Plans: You can cancel your monthly subscription at any time. Your access will remain active until the end of your current billing period, and no further charges will be applied. Refunds are generally not provided for partial months unless requested within the 30-day guarantee period.
Yearly Plans: Yearly subscriptions are billed annually and offer a discounted rate. If you cancel after the 30-day guarantee period, you will retain access until the end of your billing cycle. We do not provide pro-rated refunds for the remaining months of a yearly subscription.
To request a refund or cancel your subscription, please contact us by:
Refunds will be processed back to the original method of payment within 5 to 10 business days after approval.
Custom enterprise agreements and service contracts are subject to the specific refund and cancellation terms negotiated and outlined in those individual contracts.